01 / Your workspace
Service and accounts
Casa Contacts provides online access to Florida property information, available permit history, map filters, saved pins, notes, lists, statistics and team tools. A free verified account includes map browsing, addresses, parcel boundaries and available census-block information with no time limit or card requirement. Property details, private roads, advanced filters and canvassing tools require a plan, an active plan trial or operator-managed access. Permit history and homeowner names depend on the qualifying plan and county add-ons. This is a digital service; no physical goods are shipped. Paid access is enabled after Stripe confirms a successful payment or an applicable trial. An interrupted payment may delay access; contact support if a completed payment has not appeared.
You must be at least 18 and able to enter a binding agreement to subscribe. Provide accurate account and billing information, verify your email address, protect your sign-in details and use a separate authorized account for each team member. Your organization manages access to its workspace and shared records.
02 / Subscription terms
Monthly billing and trials
Prices are in U.S. dollars: Solo is $50/month, Team is $300/month and Enterprise is $1,000/month. Additional users are $50/user/month. Additional Team permit counties are $50/county/month; homeowner-name access is $20/county/month for Solo and Team. Included features and county selection are shown before checkout. Stripe displays the charge and recurring amount before you authorize payment.
Eligible accounts receive one 14-day trial on Solo, Team or Enterprise when they complete Stripe Checkout for their selected plan. Creating a free account, browsing plans or abandoning Checkout does not start the trial. A payment card is required to start the plan trial. The displayed monthly charge begins after the trial unless you cancel before it ends. Previous plan subscribers and accounts that already used a plan trial do not receive a new trial. Changing plans during a trial keeps the original trial end date without an immediate prorated plan charge and does not create a new trial. The selected plan renews at its displayed monthly price after the trial unless canceled. Separately purchased add-ons start charging at their own checkout. When plan access ends, the account returns to the free map unless deleted or suspended.
Subscriptions renew automatically each month until canceled. Add-ons are separate recurring subscriptions and may have different renewal dates. By completing Stripe Checkout you authorize the displayed recurring charges. Manage payment methods, invoices and cancellation in the app's Billing page through Manage Billing. Failed or overdue payments can interrupt paid access.
Plan changes can produce a prorated charge or credit shown by Stripe. An upgrade that requires payment does not grant the upgraded access until payment succeeds. An access upgrade granted by support does not cancel an existing paid subscription; use Manage Billing or contact support to stop future charges.
03 / Ending a subscription
Cancellation and account deletion
You can cancel a subscription through Billing → Manage Billing before its next renewal. Cancellation normally stops the next renewal and keeps that subscription active through the paid period shown in Stripe. Cancel separately billed add-ons as well if you no longer want them.
Removing a paid team member stops that seat's future charges. Ending the main plan also cancels orphaned add-on subscriptions; their access requires an active qualifying plan. Deleting the billing account stops its continuing subscriptions and deletes the account, so account deletion can end access immediately. These actions do not automatically refund a previous charge. If cancellation fails or you cannot sign in, email support@casacontacts.com for help before renewal.
04 / Payment questions
Refund requests
Contact support@casacontacts.com with your account email, invoice identifier and the reason for the request. We review refund requests individually, including duplicate charges, billing errors and service-access problems. A request does not guarantee approval. Cancellation alone does not automatically refund the current period or unused time. These terms do not limit any refund or cancellation rights required by applicable law.
If approved, a refund is sent through Stripe to the original payment method. Your bank or payment provider controls when it appears. Do not send full card numbers or security codes to support.
05 / Working with records
Property and permit information
Coverage varies by county, municipality and source. Public records may be incomplete, outdated or incorrect; a missing permit does not establish that no work occurred. Issue dates, age estimates and ownership indicators are not guarantees about a property or a person's circumstances. Verify important details with the issuing agency or another appropriate source before relying on them.
Casa Contacts is not a consumer reporting agency. Do not use the service to make credit, employment, housing, insurance or other eligibility decisions requiring a consumer report. You are responsible for complying with privacy, solicitation, do-not-call, trespass and other rules that apply to your activities. Public availability of a record does not grant permission to contact or visit anyone.
06 / Responsible access
Acceptable use and your data
Do not use Casa Contacts for harassment, discrimination, unlawful surveillance, fraud or other unlawful activity. Do not bypass access controls, share accounts outside your authorized team, scrape the service or disrupt it. We may suspend accounts that misuse the service or create security risks.
You retain responsibility for notes and other information you add, including permission to collect and share it. You allow us to store and process that information to provide the service and the sharing features you select. The Privacy Policy explains our data practices, retention and privacy-request options.
07 / Staying in touch
Changes and support
We may update features, data sources and these terms. Material changes affecting an existing paid subscription, including price changes, will be communicated before they take effect, with an opportunity to cancel future renewals. Updated terms display their effective date here. Service availability can be interrupted for maintenance or events outside our control; contact us about access problems.
Questions about your account, subscription or these terms: support@casacontacts.com or the contact page.